Return Policy

We want you to be completely satisfied with your purchase. The following information will help facilitate your return of an unused product, or a warranty claim for a defective product.

If you are shipping the product back to us, it must be received by our warehouse:

Efteria, spol. s r.o.
K Rybníku 378
25242 Jesenice

Products must be in an unused and saleable condition.

Rules for returning goods and money

Cancellation of Order and Withdrawal from the Contract 

The Consumer may withdraw from the contract within 21 days of the date of taking the goods or the last part of the delivery regardless of the method of acceptance of the goods or payment method. The stated time limit shall be designated so that the Buyer may become reasonably familiar with the nature, properties and functionality of the goods.  
 
The Consumer shall have the right to withdraw from the contract anytime before goods delivery, too. 
 
The Consumer shall send or hand over the notice of withdrawal from the contract to the Seller within a time limit of 21 days. The Consumer shall have no obligation to give any reason for the withdrawal. In order to facilitate the communication, it is suitable to state the date of purchase or the number of the contract/sales document, bank details and selected method of goods return in the notice of withdrawal. 
 
The Seller shall be obligated to return to the Consumer the sum fully corresponding to the price for the goods and paid shipping costs within 14 days of the date of withdrawal from the contract in the same way it has received the payment from the Buyer. If the Seller offers several possibilities within a certain method of goods delivery, it shall be obligated to pay the cheapest one to the Buyer. The Buyer shall be obligated to send or hand over the purchased goods to the Seller not later than within the same time limit. The goods should be returned to the Seller (not collect on delivery) complete, best in the original packing, it must not show any signs of wear and tear or damage. The Buyer shall bear the costs on goods return. 
 
If the returned goods are damaged as a result of a breach of the Buyer’s obligations, the Seller shall have the right to assert a claim for indemnification against the Buyer by lowering the value of the goods and applying it to the returned sum. 
 
Exceptions: The right to withdraw from the contract may not be asserted for contracts on delivery of digital content unless delivered on a physical carrier or for contracts to provide services, in both cases under the condition that they have been fulfilled with the prior explicit consent of the Buyer prior to the expiry of the time limit to withdraw from the contract; further for contracts to deliver services or goods (including alcoholic drinks) whose prices depend on the deflections on the financial market independent of the Seller’s will; for contracts to deliver customized goods and for contracts on perishable goods, goods that have been irretrievably mixed with other goods or taken out of the closed packing and they cannot be returned for hygienic reasons; for deliveries of sound or image recordings or computer programmes if the Buyer has damaged the original packing; for deliveries of newspapers, magazines and other periodicals; for contracts on accommodation, transport, catering or use of leisure time provided in the defined period of time or for contracts made under the public auction under the act regulating public auctions. 
 
A sample withdrawal from the contract is available here.